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Best 10 Customer Feedback Software

Customer Feedback Software is a tool designed to collect, analyze, and manage feedback from customers. It helps businesses gather insights into customer satisfaction, preferences, and areas for improvement, ultimately aiding in enhancing the overall customer experience.

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This software typically includes features such as surveys, polls, and feedback forms that can be distributed through various channels like email, websites, or mobile apps. Advanced solutions often incorporate analytics and reporting functions to interpret data effectively. By leveraging these insights, companies can identify trends, track performance over time, and make informed decisions to refine their products or services. Additionally, some platforms offer integration with CRM systems, social media, and other business tools to provide a comprehensive view of customer feedback. Effective use of customer feedback software can lead to increased customer loyalty, higher retention rates, and a stronger competitive edge in the market.

  • SurveyMonkey
    SurveyMonkey

    SurveyMonkey - Online survey platform for collecting and analyzing data.

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  • Qualtrics
    Qualtrics

    Qualtrics - Qualtrics: Advanced survey and experience management software platform.

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  • Medallia
    Medallia

    Medallia - Customer experience management platform for businesses.

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  • Zoho Survey
    Zoho Survey

    Zoho Survey - Survey tool for creating, sharing, and analyzing surveys.

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  • Nicereply
    Nicereply

    Nicereply - Customer feedback and satisfaction platform.

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  • Trustpilot
    Trustpilot

    Trustpilot - Review platform for businesses and consumers.

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  • Yotpo
    Yotpo

    Yotpo - User-generated content and customer review platform for e-commerce.

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  • Podium
    Podium

    Podium - A raised platform for speaking or performing.

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  • Birdeye
    Birdeye

    Birdeye - Customer experience and reputation management platform.

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  • GetFeedback
    GetFeedback

    GetFeedback - Feedback platform for collecting customer opinions and insights.

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Best 10 Customer Feedback Software

1.

SurveyMonkey

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SurveyMonkey is an online survey development cloud-based software as a service company. Founded in 1999, it enables users to create, distribute, and analyze surveys with ease. Tailored for businesses, researchers, and individuals, SurveyMonkey offers a wide array of customizable survey templates and powerful analytics tools. Its user-friendly interface and robust features, including data visualization and integration capabilities, make it a popular choice for gathering actionable insights and making data-driven decisions.

Pros

  • pros User-friendly interface
  • pros Wide range of templates
  • pros Advanced analytics
  • pros Customizable surveys
  • pros Multiple question types

Cons

  • consLimited features in free version
  • consCan be expensive
  • consResponse limits on lower tiers
  • consSteep learning curve for advanced features
  • consLimited support for free users
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2.

Qualtrics

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Qualtrics is a leading experience management company that provides a cloud-based platform for creating, managing, and analyzing surveys and feedback. Used for market research, customer satisfaction, and employee engagement, the platform helps organizations gather actionable insights to improve customer and employee experiences. Known for its robust analytics and ease of use, Qualtrics supports data-driven decision-making across various industries, including healthcare, education, and business. Its comprehensive tools make it a vital resource for understanding and optimizing key stakeholder experiences.

Pros

  • pros User-friendly interface.
  • pros Advanced survey customization.
  • pros Robust data analytics.
  • pros Seamless integrations.
  • pros Strong customer support.

Cons

  • consHigh pricing tiers.
  • consSteep learning curve for advanced features.
  • consLimited offline capabilities.
  • consOccasional software bugs.
  • consRequires internet connection.
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3.

Medallia

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Medallia is a leading customer and employee experience management platform that helps organizations capture and analyze feedback across various touchpoints. By leveraging advanced analytics and AI, Medallia enables businesses to gain actionable insights, improve customer satisfaction, and enhance overall operational performance. The platform supports real-time data collection from multiple channels, including social media, surveys, and direct feedback, allowing companies to make informed decisions and foster meaningful relationships with their customers and employees.

Pros

  • pros Real-time customer feedback collection.
  • pros Comprehensive analytics and reporting.
  • pros User-friendly interface.
  • pros Multi-channel feedback support.
  • pros Strong data security measures.

Cons

  • consHigh implementation cost.
  • consSteep learning curve.
  • consLimited customization options.
  • consOccasional software bugs.
  • consRequires consistent internet connectivity.
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4.

Zoho Survey

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Zoho Survey is an intuitive online survey tool designed to help businesses and individuals create, distribute, and analyze surveys efficiently. It offers a wide range of customizable templates, question types, and design options. With features like real-time reporting, data export, and integration with other Zoho applications and third-party services, it streamlines the feedback collection process. Zoho Survey is ideal for market research, customer satisfaction, and employee feedback, providing actionable insights to drive informed decision-making.

Pros

  • pros User-friendly interface
  • pros Wide range of templates
  • pros Integration with Zoho apps
  • pros Robust reporting tools
  • pros Customizable survey options

Cons

  • consLimited free version features
  • consOccasional software bugs
  • consLearning curve for advanced features
  • consLimited third-party integrations
  • consSlow customer support
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5.

Nicereply

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Nicereply is a customer satisfaction survey tool designed to help businesses gather and analyze feedback from their clients. It integrates seamlessly with various helpdesk and support systems, enabling companies to measure key performance metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). By providing real-time insights and detailed analytics, Nicereply empowers organizations to improve their customer service, enhance user experience, and drive overall business growth.

Pros

  • pros User-friendly interface.
  • pros Customizable surveys.
  • pros Detailed analytics.
  • pros Integration with various platforms.
  • pros Real-time feedback.

Cons

  • consLimited free plan features.
  • consCan be costly for small businesses.
  • consRequires internet connection.
  • consLearning curve for advanced features.
  • consLimited offline support.
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6.

Trustpilot

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Trustpilot is a global review platform that enables consumers to share their experiences with businesses and services, fostering transparency and trust. Founded in Denmark in 2007, it allows users to post reviews, rate companies, and read feedback from others. Businesses can respond to reviews and gain insights to improve customer satisfaction. Trustpilot operates in multiple languages and hosts millions of reviews, making it a valuable resource for informed decision-making in the consumer market.

Pros

  • pros User-friendly interface.
  • pros Wide range of business categories.
  • pros Verified customer reviews.
  • pros SEO benefits for businesses.
  • pros Insightful analytics tools.

Cons

  • consPotential for fake reviews.
  • consHigh cost for premium features.
  • consLimited moderation of content.
  • consDifficulty in removing negative reviews.
  • consCan be manipulated by competitors.
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7.

Yotpo

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Yotpo is a leading eCommerce marketing platform that helps brands accelerate growth by integrating user-generated content, loyalty programs, and customer reviews. Founded in 2011, Yotpo provides businesses with tools to leverage reviews, ratings, photos, and Q&A to enhance customer trust and engagement. The platform also offers solutions for SMS marketing, referrals, and visual marketing, making it a comprehensive tool for fostering customer loyalty and driving sales. Yotpo is designed to help brands build stronger relationships with their customers.

Pros

  • pros Comprehensive user-generated content tools
  • pros Seamless integration with eCommerce platforms
  • pros Advanced analytics and insights
  • pros Loyalty and referral programs
  • pros Customizable review request emails

Cons

  • consHigher cost for premium features
  • consSteep learning curve for beginners
  • consLimited customer support for lower tiers
  • consSome features require technical setup
  • consOccasional delays in review display
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8.

Podium

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Podium is a customer interaction management platform designed to help businesses enhance their online presence and customer communication. It enables companies to collect and manage reviews, gather feedback, and engage with customers through messaging tools. By centralizing various communication channels, Podium helps businesses streamline interactions, improve customer satisfaction, and boost local search rankings. Its user-friendly interface and integrated solutions make it a valuable tool for businesses aiming to strengthen their online reputation and foster better customer relationships.

Pros

  • pros User-friendly interface
  • pros Effective customer communication
  • pros Multi-channel messaging
  • pros Reputation management
  • pros Integration capabilities

Cons

  • consPricing can be high
  • consLimited customization options
  • consSteep learning curve initially
  • consOccasional software bugs
  • consLimited analytics features
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9.

Birdeye

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Birdeye is a comprehensive customer experience platform designed to help businesses manage their online reputation and improve customer engagement. It offers tools for review monitoring, social media management, and customer feedback collection. By leveraging Birdeye’s analytics and insights, businesses can enhance their online presence, respond to customer reviews in real-time, and drive growth. Suitable for a wide range of industries, Birdeye aims to streamline customer interactions and foster positive relationships through an integrated, user-friendly interface.

Pros

  • pros Comprehensive reputation management
  • pros Easy-to-use interface
  • pros Robust review collection
  • pros Multi-channel messaging
  • pros Detailed analytics and reporting

Cons

  • consPricing may be high for small businesses
  • consOccasional support delays
  • consLearning curve for new users
  • consLimited customization options
  • consIntegration issues with some platforms
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10.

GetFeedback

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GetFeedback is a robust customer experience (CX) management platform designed to help businesses collect, analyze, and act on customer feedback. Offering seamless integration with Salesforce and other popular tools, it enables users to create engaging surveys, distribute them across multiple channels, and gain actionable insights in real-time. GetFeedback aims to enhance customer satisfaction, drive loyalty, and improve overall business performance through intuitive survey design, advanced analytics, and automated workflows.

Pros

  • pros User-friendly interface
  • pros Customizable surveys
  • pros Real-time analytics
  • pros Integration with Salesforce
  • pros Mobile-responsive design

Cons

  • consLimited advanced features
  • consHigher price point
  • consLimited customization in lower tiers
  • consOccasional performance lag
  • consSteeper learning curve for beginners
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